Refunds and payment reviews.

Refund Policy

SponsorGlobal reviews refund requests on a case-by-case basis.

A refund may be considered in situations including:

• Duplicate or accidental payments.
• Technical payment errors.
• Payments charged incorrectly.
• Orders that cannot be fulfilled where account credit is not an appropriate resolution.
• Other exceptional circumstances approved by SponsorGlobal.

Where a refund to the original payment method is approved, processing times may depend on the bank, card network, payment provider or payment method used.

Completed digital services are generally non-refundable once delivery has been fulfilled.

Orders that are still processing are not automatically eligible for a refund solely because delivery is taking longer than expected. Customers should contact support first so the order can be investigated.

If an order is confirmed as non-deliverable, the applicable order amount may be returned to the customer's SponsorGlobal account balance.

Orders containing incorrect links, usernames, private accounts, inaccessible pages or other incorrect customer-provided information may not qualify for a refund if fulfilment was prevented by that information.

Nothing in this policy limits any mandatory consumer rights or dispute rights that may apply under applicable law or card-network rules.

Canceled, failed or partially completed orders

Contact support if an order fails, is canceled or is only partly delivered. The review considers the order status and the amount not delivered. A partial resolution is based on the undelivered portion rather than automatically refunding the full order.

Account balance and original payment method

Account credits stay in your SponsorGlobal balance for future orders. Balances cannot normally be transferred to another user or withdrawn as cash. An approved refund to an original payment method is a separate process, subject to the payment method’s requirements.

Duplicate payments and payment errors

Provide the transaction reference, date, amount and account email. Do not send full card details or security codes. Support will review whether a payment was duplicated, charged incorrectly or affected by a technical error.

Incorrect information and service limitations

Private or inaccessible links, incorrect order information and overlapping orders can prevent delivery or make verification difficult. These cases require review; a refund is not automatic. Completed digital services are generally non-refundable as described above.

Refill is different from a refund

A refill request addresses an eligible drop under the original service’s terms. It does not create a new purchase or automatically return payment. Not every order qualifies. See Support for how to check.

Request a review

Open a support ticket with your order or transaction reference and the problem. If you cannot sign in, email admin@sponsorglobal.ai. Nothing in this policy is intended to exclude rights that cannot be excluded under applicable law.