Support, with the details in one place.

Start with your order

Open Orders History and select the order. Review its status, service details and available actions. A delivery estimate is guidance, not a guaranteed completion time.

Open a support ticket

Include your order ID, the link used for the order, what happened and when you noticed it. A screenshot can help. Never share passwords, full card numbers or login codes.

Support reviews the order and replies in the ticket. We may ask for clarification before determining the available resolution. Keep follow-up messages in the same ticket.

Refill where supported

Refill is a request to address a qualifying drop for an eligible order; it does not create a new purchase. Eligibility depends on the original service’s refill terms, the order and the fulfillment service’s availability.

Use the refill action on an eligible order. Refill status can be tracked where supported. Not every service or order supports refill, and an unavailable button does not imply a refund is automatically due.

Cancellations and refunds

Cancellation depends on the order’s progress and the selected service. Sending a request does not itself cancel an order. Failed, canceled or partially completed orders can be reviewed for the applicable undelivered amount.

See the Refund Policy for the distinction between account credit and an approved payment-method refund.

Cannot sign in?

Use password reset on the sign-in page. If you still need help, email admin@sponsorglobal.ai from your account email when possible. Do not send your password.